1 hour ticket response
Prompt assistance is our leading duty and that’s why we’ve got a team of skilled client support engineers who are prepared to provide a swift solution to any question that you might possibly have. Just send your trouble ticket from the Web Control Panel and we will respond within one hour in the worst case scenario. As a matter of fact, we strive hard and aim for a 20–minute support ticket response time.
A Premium Technical Support Service
Our technical support engineers have considerable experience in the Linux cloud hosting realm and are skilled enough to provide a rapid solution to your problem. If, however, the matter at hand is not within the competence of a support engineer, the customer support ticket will be forwarded to a programmer or system administrator for additional investigation.
An Easy–to–Navigate Help Center Section
To help you get a quick hint on how to use a certain feature, we have implemented a very user–friendly Help Center section in the Web Control Panel. You can search through a wide selection of web hosting account management articles and website administration articles, check our F.A.Q. database or check our how–to video tutorials.