A 60–Minute Ticket Response Guarantee
All your assistance requests will be responded to in maximum one hour after the ticket or e–mail has been received. If your case calls for additional assistance from a server admin, we’ll forward the support ticket or the e–mail to the person in charge and we will leave a note to inform you that more time will be required for finding the optimal solution. If you make use of our Managed Services package, any of the tasks included there will be carried out whenever you desire.
A Top–Notch Help Desk Service
Should you require any help working with the Web Control Panel or with any of the applications that we’ve pre–installed on the dedicated server for you, you can touch base with the customer support team at any moment through the ticketing system. Plus, if you need assistance managing your dedicated hosting server, you can make use of our Managed Services package, which includes Operating System updates on a weekly basis, troubleshooting and software installation services, server monitoring and rebooting services, backup disk space, etcetera.
A User–Friendly Help Area
Every dedicated server includes our cost–free Web Control Panel, which features an exhaustive knowledgebase and a group of educational video tutorials. Whenever you need help with the Web Control Panel, just click on the Videos or Help buttons in the upper right corner.