Should you ever face a problem with your site and be incapable of tackling it on your own, ask the respective web hosting company’s client service team to assist you to get the site back online. A speedy solution would be the perfect scenario, but many hosting companies reply within 24 hours and even more, particularly if you are doing business with a hosting reseller. Even if the problem can be resolved swiftly, your website may not function satisfactorily or may not be reachable whatsoever for a longer stretch of time, so you may lose prospective clients because it’s extremely unlikely that anyone will come back to an inoperational site. This is why, you should make certain not only that you can touch base with your web hosting company, but also that they can reply and help you in a timely fashion. If an application update does not go as planned or if you erase something by chance, for instance, the website should be restored swiftly in order to prevent prolonged downtime.

One-Hour Response Guarantee in Cloud Hosting

With a cloud hosting from us, you can just forget about waiting around for hours on end, or even one whole day, to receive a reply to a technical support ticket or an email. No matter when you get in touch with us, we will get back to you within sixty minutes max with any pre-sales and technical queries you might have. As a matter of fact, our real response time scarcely ever exceeds 20 to 30 minutes. As we are available 7 days a week, you’ll always obtain support in a well-timed manner and we know exactly how critical that is in the digital age. Shortly after you contact us, we will reply to your inquiries. If you confront any technical problem, we’ll rectify it on your behalf, or we will supply you with all the necessary information if there’s something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server package from our company, you can take full advantage of our extremely fast support service. You will get a response to any ticket opened via the hosting Control Panel or email sent to our client and technical support staff in no more than an hour. The response time is guaranteed and it applies regardless of the matter – billing or technical. Often, it takes considerably less time to investigate and troubleshoot a problem. We’ll provide you with more details in case the solution involves something that should be done on your end. In case you touch base with us during official holidays or weekends, the response time will be precisely the same and considering that our support team is working 24 hours a day, 7 days a week, 365 days a year, you will obtain immediate assistance for any billing, technical or general issue irrespective of the hour at which you contact us.