A live chat is one of the methods of communication supplied by some website hosting suppliers as a part of their support services. Determined by the provider, the chat is used for billing, pre-sales and/or technical support. This way of communication is quicker compared to a support ticket and it'll make it less likely to misspell or misunderstand a word compared to a phone call with an agent. What's more, when the problem that you experience needs some time to be investigated and resolved, you will be able to do something different at the same time rather than just waiting, as you'd have to do if you call. You can also employ a live chat assistance service absolutely free provided that you have Internet accessibility even when your hosting provider is situated in another country and they don't have a local telephone number that you can call.

Live Chat Support in Cloud Hosting

As a part of the support services that we provide for our Linux cloud hosting, you'll find live chat support which is online each and every day, even on holidays. You're able to contact us no matter if you already own an account or not, as we will help you with all kinds of things, ranging from giving you common info about our services in case you aren't a customer yet and you're thinking about acquiring one of the plans, to assisting you with installing an e-mail account in an email client. A part of the issues are more technical and time-consuming, so you'll need to take advantage of the ticketing system that is incorporated into the Hepsia hosting Control Panel, but we can save you precious time and assist you in real time on the live chat for a number of things.

Live Chat Support in Semi-dedicated Servers

We offer live chat support as standard with our services, which means that when you have any questions about our semi-dedicated servers, you are able to talk with our customer support team whenever you need regardless of whether you've already purchased your account or not. In general, the chat service is for billing, pre-sales and general questions and problems, but we can help you with quite a few tech questions too. We can help you select the optimal package for your sites if you don't have an account yet, we can reply all the billing questions or issues you have or we can help you with installing your new e-mail address on your computer or smart phone - all of this will be done quickly as our live chat service is online all the time, every single day. Every time you need help, you are able to talk to a representative and save a lot of time.