In case you’ve ordered a hosting package and you’ve got some inquiries concerning a given feature/function, or in case you have stumbled upon some problem and you require support, you should be able to touch base with the respective client support team. All hosting companies deploy a ticketing system regardless of whether they offer other means of contacting them along with it or not, due to the fact that the most effective way to fix a problem most often is to open a ticket. This kind of communication makes the responses sent by both sides simple to follow and permits the client support team representatives to escalate the issue in case, for instance, a server admin must intervene. In the general case, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which suggests that you’ll have to use at least 2 separate accounts to contact the customer support staff and to actually manage the hosting space. Constantly signing in and out of different accounts may be a drag, not to mention the fact that it requires quite a lot of time for the majority of hosting companies to process the ticket requests themselves.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from our company, you won’t ever have to log out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can seamlessly access any trouble ticket while you are browsing your website files or editing various settings. The ticketing system is being closely monitored 24-7 by our help desk support staff representatives and the ticket response time is no more than one hour, but it seldom takes more than 20 minutes to obtain help. Unlike some other hosting companies, we don’t charge more for using the ticketing system, so you can contact us as often as you want and ask for information with regard to any technical or billing issue. Additionally, you can see a variety of educative articles, which will help you fix the most commonly met difficulties yourself.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which comes with all our semi-dedicated servers, was created with one idea in mind – that you should be able to manage everything related to your semi-dedicated server account in a single place and the support tickets make no exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, in case you’ve got a question or chance upon a complication, you can contact our technical support staff members on the spur of the moment without needing to log into a totally different system. You can search through your website files or check a variety of settings in your account while sending a new ticket or reading the answer to an older one. If you have an abundance of tickets and you’d like to find a particular one, you can make use of the clever search box, which is available in the Help section. We will make sure you receive a reply in no more than one hour regardless of the nature of your question or issue.