Lots of people who start using their 1st web hosting account, or switch companies, often have queries about how particular tasks are completed or come across difficulties when setting up various things such as emails, site settings, and so on. For this reason, many web hosting providers have prepared documentation with the most common questions and problems so as to help their customers get info quickly and easily. Consequently, the client service staff representatives can spend more time on actual problems that particular clients may be encountering, since the solution for the minor things will be available on the web and clients will be able to resolve them without having to get in touch with the customer service staff. Having detailed documentation is extremely important, particularly for new customers without any practical experience whatsoever, since the hosting service involves an immense number of functions and lots of people can get confused about what to do. A good information repository can both help you complete the things that you want and find out how the hosting service works as a whole.

Extensive Online Documentation in Cloud Hosting

If you have ordered your first cloud hosting account through our company or have migrated your website over to us, you’ll grow familiar with our services and our created-developed Hepsia Control Panel in no time due to the fact that we have compiled a detailed web-based knowledge base where you can find all the info that you will ever need – both general info with regard to the hosting service as a whole and more specific info about the different functions that you can use and the complications that you might run into. The articles themselves are located in two places. The entire article list is accessible through the Control Panel’s Help section. You can access relevant articles about the different features in every section of the Control Panel too. You can become aware of how to do pretty much everything, from creating an .htaccess config file to administering a mailing list, and all the articles include comprehensive guides, so you’ll never become puzzled because of an unclear text. Surely, if you stumble upon a more specific obstacle and you do not find anything about it in our knowledge base, you can touch base with our support staff representatives 24/7.

Extensive Online Documentation in Semi-dedicated Servers

Our semi-dedicated servers include extensive online help documentation where you will find information about all the functions that our in-house created Hepsia hosting Control Panel comes with, along with solutions to various questions and obstacles that you could stumble upon. All installation guides contain comprehensive explanations, which implies that you won’t have to worry about missing something in case you aim to export a database, for example. The troubleshooting articles encompass a range of viable causes of specific issues and the solution for each of them, so in case you are not able to send emails even though you have the correct SMTP settings, for example, you can swiftly see what the reason might be and rectify the issue with a couple of mouse clicks in your mail client. As Hepsia offers quite a few features, you will be able to find related articles in every section. If you would rather look through all help articles, you can use the Help menu, which is located in the upper right-hand corner of the page.