The accessibility to the customer and tech support that a cloud hosting company offers will tell you a lot for the services which they supply as well. If you are allowed to use only e-mails and / or tickets, you have most likely found a reseller and not the web hosting supplier. When this is the case, you may have to wait for a couple of days in order to get a problem resolved as the reseller may not be checking their communication regularly or they may have to consult with the actual hosting company for extra help. When the supplier provides you with different means of communication with quick response time which are available at any time, they're most likely the top provider, not just a reseller. Therefore you will enjoy well-timed assistance and top-notch support as they will have immediate access to the servers where your account will be created. Regardless of the trouble - technical or sales, it's generally better to communicate with your web hosting company right away via your preferred method of communication.

24/7 Customer Support in Cloud Hosting

All our Linux cloud hosting come with 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring about our services well before you make a purchase or you are an existing customer and you have any kind of question or some issue, you're able to contact us any time, which includes holidays and weekends. We have a number of channels to contact us - several telephone lines worldwide for your convenience and live chat support for billing, pre-sales and basic questions; e-mail messages and support tickets for more technical issues or any issues which require extra time to research and deal with. Unlike many other website hosting providers, our trouble tickets have a guaranteed maximum reply time of only 1 hour, thus no matter what your trouble is, it'll be resolved in a timely manner and you won't waste days to have something fixed.

24/7 Customer Support in Semi-dedicated Servers

Whatever the semi-dedicated server that you pick, you can benefit from our 24/7 support services even on official holidays. All your sites will be available constantly and so will we. With a lot of connection options, you're able to select the optimal approach to get in touch with us and learn more about our solutions if you do not have an account yet, or get support if you are already our customer. You're able to phone us, start a chat with a live representative, send an e-mail or open a ticket from the Help section of the Hepsia web hosting Control Panel. The last two options feature 1-hour answer time guarantee, though it rarely takes over 20 mins to receive assistance whatever the complexity of the issue. With our customer and tech support services, we will be there for you when you need us, not a few days after that.

24/7 Customer Support in VPS Servers

Using our VPS service, you will not ever have to wait for more than an hour so as to receive help for any kind of difficulty that you could encounter with the server or the software that comes pre-installed with it. We warrant this short response time for all the tickets that you open from your billing Control Panel or emails that you send to our tech support crew. We have local phone numbers in a couple of countries around the globe as well as a live chat service where we are able to assist you with billing, pre-sales and general questions. Customer and tech support is available 24/7/365 via the different ways of communication, so regardless what your question or problem is, there will always be somebody to help you out promptly. In the event that you need assistance with third-party software, that you cannot set up or which gives you problems, you are able to reap the benefits of the Managed Services upgrade package that we offer for all VPS plans.

24/7 Customer Support in Dedicated Servers

With a one-hour max response time guarantee, you will take advantage of extremely fast support when you acquire a dedicated server through our company. Our customer and technical support teams are online 24/7/365, so any time you open a ticket via your billing account or you send an email related to any issue with the server or the pre-installed software on it whatever the time of the day, you will receive a response within 1 hour, even during holidays. Our ticketing system is the perfect option when the matter in question needs more time to be solved or if it should be sent to our administrators, since it is far more convenient to track the communication sent on both sides. For basic, sales and billing issues/inquiries, you'll be able to give us a call or talk to a live agent employing our chat service. If you add the Managed Services upgrade to your server plan, our administrators can also help you with third-party software installation and troubleshooting and just like the regular support, this service is available 24/7 too.